Impact of Digital Technologies on the Development of Product Quality Management Systems

Abstract

Abstract: The purpose of this study is to analyze the impact of digital technologies, particularly augmented reality (AR), on modern quality management systems (QMS) and to evaluate their effectiveness in production processes. The research employs a systematic approach to examine the integration of innovative digital solutions, including the Internet of Things (IoT), Big Data analytics, artificial intelligence (AI), blockchain, and digital twins, into quality management frameworks. The study demonstrates that digitalization transforms traditional reactive approaches, which rely on selective inspections, into proactive systems capable of continuous monitoring, defect detection, and failure prediction. IoT enables real-time collection of extensive production data, facilitating the monitoring of critical process parameters and establishing automated early warning systems. Big Data technologies and predictive models support evidence-based management and risk assessment, while AI and machine learning enhance operational control and decision-making accuracy. Blockchain ensures transparency and immutability of supply chain data, and digital twins allow virtual testing of products and optimization of production parameters without physical losses. Augmented reality represents a particularly effective tool for enhancing QMS performance. AR enables visualization of production processes, interactive staff training, and real-time inspections, reducing human error, improving defect detection speed, and supporting standardization procedures. The study also identifies key challenges in implementing AR and other digital technologies, including high initial costs, integration complexity, workforce training requirements, and cybersecurity risks. Despite these limitations, digitalization fosters the transition toward autonomous, self-regulating QMS capable of real-time decision-making, integrating quality control into the enterprise digital infrastructure, and enhancing overall product competitiveness.